Return & Refund Policy

Our Return & Refund Policy

At Mobicertify.com, we aim to provide quality refurbished and pre-owned electronic products that are accurately described and carefully inspected before dispatch.

If you receive a product that is defective, damaged during delivery, incorrect, or materially different from the product description, you may request a return or refund within 2 days from the date of delivery, subject to the conditions mentioned below.

2-Day Return Window

The return period starts from the date the product is marked as delivered by the applicable delivery partner.

When Can You Request a Return?

A return request may be considered in the following situations:

• The product received is different from the product ordered.
• The product has a major functional defect that was not disclosed in the product description.
• The product was physically damaged during transportation.
• A major feature or function mentioned in the product listing is not working.
• The product received is materially different from its advertised condition.
• The product is missing essential accessories that were specifically included in the product listing.

Product Condition Requirements

To be eligible for a return, the product must be returned in substantially the same condition in which it was delivered.

• The device must not have been physically damaged by the customer.
• The product must not have been opened, dismantled, or repaired by an unauthorized person.
• The IMEI number, serial number, or other identifying information must match our records.
• All accessories supplied with the product should be returned.
• Original packaging should be retained wherever applicable.
• The device should not be rooted, jailbroken, or modified from its original software configuration unless specifically permitted in the product listing.

Products Not Eligible for Return

• Has been damaged after delivery due to accidental damage, liquid damage, misuse, negligence, or improper handling.
• Has been repaired, opened, modified, or tampered with after delivery.
• Has a different IMEI, serial number, or identifying number from the product originally shipped.
• Has missing accessories or components that were supplied with the order.
• Shows signs of intentional damage or misuse.
• Is returned after the 2-day return period.
• Has been rooted, jailbroken, flashed, or otherwise software-modified after delivery.

Open-Box Inspection

For certain electronic products, Mobicertify.com may require an open-box or verification process at the time of delivery.

Customers are advised to check the package, product model, physical condition, display, buttons, charging, cameras, connectivity, and other major functions as soon as possible after delivery.

Any visible damage or incorrect product should be reported immediately and within the applicable 2-day return period.

Return Process

Return Verification

Once the returned product reaches Mobicertify.com, it may be inspected to verify its condition and eligibility.

During verification, we may check:

• IMEI / Serial Number
• Physical condition
• Display and touchscreen
• Battery and charging functionality
• Cameras and speakers
• Network and connectivity
• Device software and security status
• Accessories and included items
• Signs of tampering or unauthorized repair

The return will be approved only after the product passes the applicable verification process.

Refunds

If the return is approved, the refund will normally be processed after the returned product has been received and successfully verified.

• Online payments will generally be refunded to the original payment method.
• Refund processing time may vary depending on the bank, card issuer, UPI provider, or payment gateway.
• Customers may receive the refund after the return verification process is completed.

Partial Refunds

In certain circumstances, where a product has a minor issue that does not materially affect its functionality, Mobicertify.com may, at its discretion, offer a suitable resolution instead of accepting a full return.

Any such resolution will be communicated to the customer before processing.

Damaged or Incorrect Product

If your package or product arrives damaged or you receive an incorrect product, please contact us as soon as possible and within the 2-day return period.

Please provide:

• Order number
• Photos of the package
• Photos/videos of the product
• Description of the issue
• Any other information requested by our support team

Order Cancellation

• Orders may be cancelled before they are shipped, subject to the order status.
• Once an order has been shipped, cancellation may not be possible.
• After delivery, eligible products may be returned only according to this Return & Refund Policy.

Important Information

• The 2-day return period is strict and starts from the date of delivery.
• Raising a return request does not automatically guarantee approval.
• Mobicertify.com reserves the right to inspect returned products before approving a return or refund.
• Any fraudulent, abusive, or repeated misuse of the return process may result in restriction of return privileges.
• This policy does not limit any rights available to consumers under applicable Indian laws.